Questions to Ask When Choosing an Intelligent Document Processing Solution

Choosing the right intelligent document retrieval solution to help automate manual tasks related to invoice approvals, inventory management, and other back-office functions can be daunting. After all, there are multiple options with similar functionality out there.

No wonder a bit of research here and there is needed before settling on any intelligent document retrieval solution. To help make the process a bit less difficult, below is a list of questions to ask as you evaluate the different intelligent document retrieval solutions at your disposal.

Is the Solution Adaptable?

There’s no way you can get your employees and vendors to change their behavior overnight. It takes time for them to learn and adapt to the new changes. For this reason, you should always ensure that you settle for an intelligent document retrieval solution that easily adapt to existing processes. It should not call for you to change your workflows, or mandate that your vendors send invoices in a specific format.

How Robust is the Reconciliation Functionality?

If you’re looking forward to automating processes like invoice approvals where data within documents needs to be validated against the data in internal systems, you need an intelligent document retrieval solution that not only reconciles data, but that also proactively alerts staff when discrepancies are detected so issues can be quickly resolved.

Some intelligent document retrieval solutions even offer collaboration tools that allow staff to communicate with team members and vendors about discrepancies from the user interface. Be sure to factor this in when searching for the best solution.

What Technologies Does the Solution Use?

The technologies an intelligent document retrieval solution uses for extracting invoice data can have a significant impact on accuracy. For instance, solutions that only have one optical character recognition (OCR) engine with one artificial intelligence (AI) and Machine Learning (ML) solution to extract data from every invoice, regardless of format tend to limit the achievable accuracy level.

Things tend to be different with intelligent document retrieval platforms taking a ‘hybrid approach’ that incorporates multiple OCR engines, multiple AI/ML solutions and other tech since they allow for more accurate results. After all, they use whichever options are best for each document type.

When it comes to choosing the best intelligent document retrieval solution for your business, you need to be sure that you have answer to all your impending questions before deciding on anything.

Trending Now

Success Story